How an open enterprise can service its customers

I am working on a service system for SENSORICA.

• We want to implement a globally distributed service system. 
• We want to make our service system transparent. 
• We want to create a decentralized service system
• We want to create a self-organizing service system
• We want to automate logistics as much as possible.
• We want to provide as much control over our services to the customer as possible. 
• We also want to give the customer the chance to play an active role in shaping/improving our products and services. 

Please provide feedback.

See the Services page.
Se the SENSORICA service system document.