- We want to implement a globally distributed service system.
- We want to make our service system transparent.
- We want to create a decentralized service system
- We want to create a self-organizing service system
- We want to automate logistics as much as possible.
- We want to provide as much control over our services to the customer as possible.
- We also want to give the customer the chance to play an active role in shaping/improving our products and services.
Thursday, June 23, 2011
How an open enterprise can service its customers
I am working on a service system for SENSORICA.